Melissa Biggs

In today’s claims environment, one of the greatest risks isn’t always what’s visible on the file — it’s what’s missing. Incomplete treatment histories remain one of the most common and costly challenges across workers’ compensation, liability, and SIU investigations. When medical care goes undiscovered, claims teams are left navigating uncertainty, delays, and increased exposure — … Read more

Medical canvassing is often misunderstood — and that misunderstanding can lead to missed opportunities, delayed decisions, and unnecessary claim risk. So let’s break it down. In its simplest form, medical canvassing is about clarity: confirming where treatment occurred, when it happened, and which providers were involved — so claims professionals can move forward with confidence. … Read more